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Help before your rental

Help during your rental

Help after your rental

The country you want to rent from
Please be as detailed as possible
The country you are renting from
The location you are renting from
Please be as detailed as possible
The country you rented from
The location you rented from

To place a booking

If you wish to place a new booking, or if you require further information before placing a booking, please email Alternatively, you can phone our reservations centre on:

Tel: (From the UK): 03338884000

Tel: (From overseas): +44 (0)2071864000

To amend or extend your booking

Please note that all amendment requests must be made in writing and we are unable to accept or confirm amendments over the phone.

To amend an existing booking that has not yet started

If your rental has not yet started and you want to make an amendment, please email

To amend or extend a booking that has already started

If you have already collected your hire vehicle and you wish to extend or amend your rental, please contact the rental station that you booked from directly. Their contact details can be found on your rental voucher, or by visiting our location page and searching for your pick up location.

To contact customer service

Green Motion operates an international franchise system with each country owned and operated under a Master Franchise Agreement. The Green Motion network are committed to delivering the very best service at market-leading rates. While we all strive to deliver a quality service, occasionally we understand things can go wrong. However, you can rest assured that when things do go wrong, we will do our very best to put things right.

The easiest and most effective way to raise any issue using in the “Help after your rental” form above. Your case will be reviewed by the Customer Service team who will aim to resolve your case within 14 days.

Still not happy?

If your case has been open for 14 days and you have not received a response, or you wish to escalate a case, please contact the following:

For rentals that took place in the United Kingdom:

For rentals that took place in any country other than the United Kingdom:

To contact a Green Motion location directly

If you would like to contact a local Green Motion worldwide location, please visit our locations page. Select the location of your choice, and you will find full contact information including telephone number and email address.

To enquire about Franchising

If you have an enquiry with regard to owning and operating a car and van rental franchise with Green Motion, please contact us on or call us on:

Tel: (From the UK): 03338884001
Tel: (From overseas): +44 (0)20 71864000

Travel Partners

If you are a travel agency, tour operator or online travel agent and have an enquiry with regards to partnering with us please contact: