About
Loyalty
Multi-Product
About
Loyalty
Multi-Product
Help before your rental
Help during your rental
Help after your rental
To place a booking
If you wish to place a new booking, or if you require further information before placing a booking, please email reservations@greenmotion.com. Alternatively, you can phone our reservations centre on:
Tel: (From the UK): 03338884000
Tel: (From overseas): +44 (0)2071864000
To amend or extend your booking
Please note that all amendment requests must be made in writing and we are unable to accept or confirm amendments over the phone.
To amend an existing booking that has not yet started
If your rental has not yet started and you want to make an amendment, please email reservations@greenmotion.com
To amend or extend a booking that has already started
If you have already collected your hire vehicle and you wish to extend or amend your rental, please contact the rental station that you booked from directly. Their contact details can be found on your rental voucher, or by visiting our location page and searching for your pick up location.
To contact customer service
Green Motion operates an international franchise system with each country owned and operated under a Master Franchise Agreement. The Green Motion network are committed to delivering the very best service at market-leading rates. While we all strive to deliver a quality service, occasionally we understand things can go wrong. However, you can rest assured that when things do go wrong, we will do our very best to put things right.
The easiest and most effective way to raise any issue using in the “Help after your rental” form above. Your case will be reviewed by the Customer Service team who will aim to resolve your case within 14 days.
Still not happy?
If your case has been open for 14 days and you have not received a response, or you wish to escalate a case, please contact the following:
For rentals that took place in the United Kingdom: gmuk@cs.greenmotion.co.uk
For rentals that took place in any country other than the United Kingdom: ics@cs.greenmotion.com
To contact a Green Motion location directly
If you would like to contact a local Green Motion worldwide location, please visit our locations page. Select the location of your choice, and you will find full contact information including telephone number and email address.
To enquire about Franchising
If you have an enquiry with regard to owning and operating a car and van rental franchise with Green Motion, please contact us on franchise@greenmotion.com or call us on:
Tel: (From the UK): 03338884001
Tel: (From overseas): +44 (0)20 71864000
Travel Partners
If you are a travel agency, tour operator or online travel agent and have an enquiry with regards to partnering with us please contact:
Email: travel@greenmotion.com
